đ About the job:
As a Field Service Technician, youâll be the face of Dandelion in the fieldâdiagnosing, maintaining, and repairing our cutting-edge geothermal heating and cooling systems. Reporting to the Field Operations Manager, youâll ensure that each Dandelion installation performs at its best by conducting hands-on service work, supporting installation teams, and communicating real-world insights that help our engineering and product teams continuously improve system performance. This is an exciting opportunity to apply your HVAC expertise to clean energy technology and make a direct impact on how homes are heated and cooled.
đ ď¸ Responsibilities:
Perform Field Service: Diagnose, troubleshoot, and repair installed geothermal systems, including refrigeration systems, pumps/circulators, electrical (high and low voltage), and plumbing (HDPE, PEX, copper).
Support Installations: Provide field and phone-based support to installation crews to troubleshoot issues and ensure top-quality installations.
Collaborate Across Teams: Offer on-the-ground feedback to Dandelionâs engineering and product teams to help improve our software, hardware, and installation processes.
Flexibility: Work primarily during normal business hours, with availability for on-call service during evenings or weekends when required.
đŻ You will thrive in this role if you have:
A proactive, solutions-oriented mindset and strong technical curiosity
Excellent communication and customer service skills
Reliability and punctuality that teammates and customers can count on
A positive attitudeâeven when troubleshooting complex or challenging issues
Comfort working independently in the field and adapting to evolving priorities
A passion for sustainability and interest in renewable energy technology
A hands-on approach and pride in quality workmanship
â Must-haves:
3-5 years of hands-on residential HVAC experience (service technician preferred)
EPA Universal Certification
Strong mechanical and electrical diagnostic skills
Valid driverâs license with a safe driving record that meets company insurance requirements; CDL is a plus
Ability to work in varied outdoor environments and lift up to 50 lbs safely
Can commute/travel to various service sites within 2 hour radius of Westchester County
đ Bonus points for:
Associateâs degree in HVAC or refrigeration, or equivalent trade certification
Experience with geothermal systems or ground heat exchangers
Prior experience in a field service or startup environment
Familiarity with HVAC control systems or diagnostic software
đł Youâll love working at Dandelion because:
Since spinning out of Google X in 2017, Dandelion Energy has been transforming home heating and cooling through cutting-edge geothermal technology. We design and install the most efficient residential heat pump in the U.S., serving both individual homeowners and some of the nationâs largest homebuilders.
Our team has elevated the profile of geothermal heat pumps nationally, delivered thousands of high-quality installations across the country, and successfully championed electrification-friendly policy at local and federal levels.
Weâre a multidisciplinary, mission-driven team of expertsâspanning hardware engineering, HVAC, drilling, solar finance, behavioral economics, and startup operationsâunited by a shared mission: to make clean, affordable heating and cooling the default for every home. The work is complex, meaningful, and built to scale.
We foster a collaborative, fast-paced, and inclusive work culture where cross-functional teamwork, curiosity, and continuous learning are core to how we operate. Our nationwide team is united by a shared passion for sustainability and a commitment to scaling clean, affordable energy solutions that make a real difference.
Weâre driving a wholesale shift in how homes are heated and cooledâjoin us.
đ Benefits & Perks:
Medical (including mental health), dental, vision, and pet insurance
401(k) plan
Commuter benefits
Generous paid sick leave, vacation, and parental leave
Learning & development support, including on-the-job training and virtual courses
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