Nationwide Maintenance is a full-service maintenance and construction company proudly servicing the Tri-State area. We're currently seeking an organized and efficient Dispatcher (Account Service Manager) to join our growing team in Bedford Hills new york westchester .
🧩 Job Overview:
This role involves coordinating and dispatching service requests, monitoring field crews, and maintaining accurate documentation. Strong customer service and communication skills are essential, as you’ll be a key liaison between our company and our clients.
🔧 Responsibilities:
Receive, log, and respond to service requests promptly
Communicate with customers and field crews via phone, text, and email
Track job status and crew locations; assist with real-time needs
Dispatch appropriate crew resources based on project scope and urgency
Follow up with customers to ensure satisfaction and service quality
Troubleshoot operational issues quickly and efficiently
Maintain accurate records and prepare operational reports
📌 Required Skills & Qualifications:
Excellent verbal and written communication
Strong customer service and interpersonal skills
Able to multitask and prioritize under pressure
Detail-oriented with solid time management capabilities
Tech-savvy: Comfortable using spreadsheets, databases, and dispatching software
Quick-thinking and decisive in dynamic situations
📅 Start Date:
Immediate availability preferred
📧 How to Apply:
Email your resume or contact marcie@nwmgc.com to schedule an interview.