Dental Hi-Tech Management is a well-established IT provider that supports the healthcare industry. Our growth is a direct reflection of our dedicated employees who provide outstanding services and technology integration to Dental and Medical offices throughout the Northeast. As we continue to expand, we are searching for continuous learners who are smart, fast thinking troubleshooters, to join our amazing team. We offer a very competitive salary for the right candidate. Less experienced applicants with good potential will also be considered for an entry level position/salary.
Key Responsibilities for the Help Desk:
Provide tier-1 and tier-2 desktop support and maintenance, including desktop installation, troubleshooting, repair maintenance, and upgrades.
Provide remote and onsite desktop support for end-users with a Windows environment.
Configure servers and network hardware.
Solve problems quickly and automate processes.
Excellent verbal and written communication skills
Must be a computer guru (able to assemble and upgrade PC's)
Extensive knowledge of operating systems including Windows 7/10, Server 2008/2012/16
Posses time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Strong troubleshooting skills.
Minimum of Associate's Degree in computer science or related field.
A+, Network +, MCP certifications are preferred.
Experience with Dental software and terminology a huge plus
TO QUALIFY PLEASE ATTACH YOUR RESUME AND INCLUDE ANSWERS TO THESE QUESTIONS WITH YOUR REPLY:
1. How many years of technical support, help-desk /desktop experience do you have in a small business environment?
2. What do you like to do for fun?
3. How many phone calls can you handle per day?
4. Our job requires the use of a personal vehicle to travel to customer sites. Do you own a personal vehicle?
5. When are you available to begin working?
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers