PROFESSIONAL SUMMARY
Motivated and dedicated professional seeking a full-time position in a person/hybrid/remote setting that offers opportunities for professional growth. Utilizes strong interpersonal skills, excellent time management, and problem-solving abilities. With a focus on organization and a passion for the field, eager to secure a Surgical Coordinator or Clerical position. Ready to contribute to the team's success and help achieve company goals.
SKILLS
• Office Reception
• Clerical Support
• Customer Inquiries
• Excellent Multitasking Abilities
• Patient Scheduling • Insurance Verification
• Payment Collection
• Teamwork and Collaboration
• Attention to Detail
• EMR (eClinical, iOlink, iMedicware, NextGen)
WORK HISTORY
Surgical Scheduler Coordinator/OR Scheduler, 05/2016 - Current
Mackool Eye Institute, LLC – Astoria, NY
• Check patients in and out and collected payments using EMR system (iOlink, iMedicware, NextGen)
• Educate patients about surgeries and provided treatment plan documentation.
• Coordinate with facilities to set up surgeries for surgeon.
• Answer telephone calls to offer office information, answer questions, and direct calls to staff.
• Update patient records to reflect upcoming surgeries and medical histories.
• Collate pre-operative lab and imaging results to facilitate surgery planning.
• Update daily operating room calendars with accurate appointment schedules.
• Resolve scheduling conflicts to maintain high-quality patient services.
• Obtain payments from patients and scanned identification and insurance cards.
• Receive and routed laboratory results to correct clinical staff members.
• Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
• Payment reconciliation
Medical Receptionist, 02/2008 - 10/2015
Astoria Cardiology Group – Astoria, NY
• Helped patients complete necessary medical forms and documentation.
• Transcribed phone messages and relayed to appropriate personnel.
• Maintained current and accurate medical records for patients.
• Managed multi-line phone system and pleasantly greeted patients.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Checked patient insurance, demographic, and health history to keep information current.
• Supported office staff and operational requirements with administrative tasks.
• Completed patient referrals to other medical specialists.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Organized paperwork such as charts and reports for office and patient needs.
• Answered phone calls and messages for physician, medical facility, scheduling appointments, and handling patient inquiries.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Registered and verified patient records before triage with most up-to-date information.
• Obtained payments from patients and scanned identification and insurance cards.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Notified manager of incidents and potential incidents relating to patients and staff for swift action.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Receptionist, 03/2007 - 01/2008
Astoria Medical Plaza – Astoria, NY
• Helped patients complete necessary medical forms and documentation.
• Transcribed phone messages and relayed to appropriate personnel.
• Maintained current and accurate medical records for patients.
• Managed multi-line phone system and pleasantly greeted patients.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Checked patient insurance, demographic, and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Organized paperwork such as charts and reports for office and patient needs.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Medical Receptionist, 01/2003 - 04/2005
Clearview Ophthalmology – Astoria, NY
• Helped patients complete necessary medical forms and documentation.
• Transcribed phone messages and relayed to appropriate personnel.
• Maintained current and accurate medical records for patients.
• Managed multi-line phone system and pleasantly greeted patients.
• Checked patient insurance, demographic, and health history to keep information current.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Obtained payments from patients and scanned identification and insurance cards.
EDUCATION
Certified Online Course: Medical Billing & Coding, 06/2024
Medical Coding For Professionals - Linden
High School Diploma: 06/2000
Forest Hills High School - Forest Hills, NY
06/1997
Stephen A Halsey JHS - Rego Park, NY