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Front Desk Agent – Holiday Inn Express (Maspeth, NY)
Holiday Inn Express Maspeth
5940 55th road
compensation:
$17 - $22
employment type:
full-time
experience level:
entry level
job title:
Hotel Housekeeper
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Holiday Inn Express is seeking a friendly, professional, and reliable Front Desk Agent to be the first point of contact for our guests. The ideal candidate will have a warm and welcoming demeanor, excellent communication skills, and a strong focus on guest satisfaction. Prior experience with HotelKey PMS is a strong plus.
Key Responsibilities:
Greet guests with a warm and welcoming attitude upon arrival and throughout their stay
Check-in and check-out guests efficiently using the property management system (HotelKey experience preferred)
Handle guest requests, inquiries, and complaints in a prompt and courteous manner
Provide accurate information about hotel services, amenities, local attractions, and directions
Process payments, handle cash, credit card transactions, and maintain accurate records
Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure smooth operations
Maintain a clean, organized, and professional front desk area
Follow all company and brand policies and procedures, including safety and security protocols
Assist with night audit tasks or administrative duties as assigned
Qualifications:
High school diploma or equivalent; hospitality or customer service background preferred
Previous front desk or hotel experience is strongly preferred
Experience with HotelKey PMS is a plus
Strong communication and interpersonal skills
Ability to work flexible schedules including nights, weekends, and holidays
Basic computer and typing skills
Professional appearance and a positive, team-oriented attitude
Must be able to stand for extended periods and lift up to 25 lbs occasionally
Why Join Us:
Competitive pay
Team-oriented and supportive work environment
Opportunity for advancement within the IHG family of hotels
Employee discounts at IHG properties worldwide
Training and development opportunities
- Principals only. Recruiters, please don't contact this job poster.