job title:Operations Manager - Quick Service Restaurant
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Operations Manager – Quick Service Restaurant (QSR)
Executive Profile
Highly accomplished Operations Manager with over 10 years of experience in the Quick Service Restaurant (QSR) industry. Bilingue (Spanish. English) Holds a Bachelor's Degree in Business Administration, a Bachelor's Degree in Marketing, and a Master of Business Administration (MBA). Proven track record of driving revenue growth, strengthening brand positioning, expanding business operations, and improving profitability through strategic leadership and operational excellence, and Food Protection Certificate.
Recognized for developing and executing growth strategies that increase market share, optimize operational performance, enhance customer experience, and create sustainable competitive advantages. Strong expertise in multi-unit management, business development, financial planning, marketing execution, and team leadership.
Strategic Responsibilities
Revenue Growth
• Develop and implement strategies to increase sales and profitability across all restaurant locations.
• Identify new revenue streams, promotional opportunities, and customer acquisition initiatives.
• Analyze sales performance and market trends to maximize business opportunities.
• Lead initiatives to increase average ticket size, customer frequency, and retention.
Brand Positioning
• Collaborate with marketing teams to strengthen brand awareness and market presence.
• Develop local and regional marketing initiatives to attract new customers.
• Ensure brand consistency across all customer touchpoints and restaurant operations.
• Monitor customer feedback and market perception to continuously improve the brand image.
Business Expansion
• Identify opportunities for market expansion and new restaurant openings.
• Conduct market analysis and feasibility studies for new locations.
• Lead operational planning and execution of restaurant launches.
• Develop scalable operational systems to support growth and expansion.
Operational Excellence
• Drive continuous improvement initiatives to enhance productivity and efficiency.
• Implement best practices and standardized operating procedures.
• Ensure exceptional customer service and food quality standards.
Key Achievements Expected
• Increase annual sales revenue.
• Improve restaurant profitability and operating margins.
• Expand market presence through new locations and strategic partnerships.
• Strengthen brand recognition and customer loyalty.
• Optimize operational costs while maintaining service excellence.
• Build high-performing teams capable of supporting business growth.
Core Competencies
• Strategic Planning
• Business Development
• Revenue Growth Management
• Brand Strategy and Marketing
• Multi-Unit Operations Management
• Financial Analysis and Budgeting
• Market Expansion
• Leadership and Team Development
• Change Management
• Customer Experience Optimization
Success Metrics (KPIs)
• Year-over-Year Revenue Growth
• Same Store Sales Growth (SSSG)
• EBITDA and Profit Margins
• Customer Satisfaction Scores
• Brand Awareness Metrics
• Market Share Growth
• Number of New Locations Opened
• Employee Retention Rate
• Food and Labor Cost Performance
• Return on Investment (ROI) of Marketing Initiatives
Annual Salary: $60,000–$80,000, commensurate with experience, qualifications, and demonstrated performance.
Full-Time | On-site (Restaurant-based role) | New York, NY