HVAC Service Manager (Mount Vernon NY)

Ice Air LLC

compensation: Based on experience
employment type: full-time
job title: HVAC Service manager
Position Objective:
Establish and manage daily schedules for field technicians to handle customer service issues. Coordinate and execute equipment commissioning and start up in newly constructed buildings.

(Includes, but not limited to)
• Manage technical support process for new and existing customers
o Communicate with customers systematically to provide status updates on service/startup and open issues
o Liaise with field technicians (direct reports to this position) on a constant basis to accommodate customer requests, ensuring service issues are adequately resolved and startups completed per required schedules
o Conduct site visits to review service issues in the field with Ice Air tech crew or customer representatives, as necessary
o Provide phone technical support for customers and assist in troubleshooting equipment issues
• New building start-up
o Log service and startup information, develop systems for maintaining all records.
o Track/follow-up on open issues to ensure service/punch list items are closed out in time.
o Generate and provide startup reports for customers and coordinate on commissioning items.
• Work with quality control and engineering team
o Report to management on service/quality issues and create ad-hoc reports, as required.
o Recommend equipment improvements based on maintenance information gathered
o Work with internal engineering team to pin-point potential deficiencies in equipment performance and reliability

• Bachelor Degree preferred or HVAC training or experience
• Prior experience with managing service or field technicians preferred; relevant experience will be considered.
• Knowledge and background in HVAC systems, operations and functions
o Familiarity with construction and building applications, a plus
o HVAC equipment knowledge, a plus

• Hardworking and responsible
• Ability to track long-term progress and follow through
• Excellent customer service and ability to resolve customer issues
• Good organizer with problem solving capabilities
• Presentation, verbal communication and computer skills
• Show initiative and have good attitude
• Must be able to work well with others
• Ambition a must
• Working knowledge of Microsoft Office suite - Excel, Word, PowerPoint.
• Must be organized with excellent verbal and written communication skills.
• Willing to conduct visits to jobsites, as required.
• Ability to drive and valid U.S driver’s license, a plus.
  • Principals only. Recruiters, please don't contact this job poster.

post id: 7758204542


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