Exceptional growth opportunity in Top Ranked Global firm for Technical Support Analyst acting as Service Center third level support.
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Provide desktop PC support in a high volume automated Ticket System environment.
Manage and escalate from 1st and 2nd level Support and resolve all issues, managing internal and external relationship across Global IT team and related vendors.
Responsible for regional application upgrades and escalated trouble tickets.
Coordinate with testing and client services team on high lighting user experience for software upgrade and deployment.
Configure and manage software Package Distribution via SCCM.
Maintain regional application User profiles and individual application upgrades roadmap.
Review new software requests for installation, document application integration steps, track off-site packaging requests and plan deployment.
Attend weekly Global Desktop/ Application status meetings with prepared status report and provide updates to Supervisor.
Deployment Management of software and end user devices.
Minimum 2 years of IT troubleshooting in a professional services firm [Accounting, Management Consulting, Engineering, Financial Services or Law]
Extensive knowledge of Windows 10, Citrix, Scripting, Microsoft SCCM (or Altiris), basic TCP/IP networking