favorite this post Junior Tech Support Specialist hide this posting unhide

compensation: The position will start off hourly at $24 - $28 per hour before changing to a salaried position with benefits at a commensurate rate.
employment type: full-time

We are a NYC based Managed Service Provider with a unique approach to providing IT support. We believe that while there is a great need for IT support services, those needs have changed a lot over the past few years. For a long time support centered around the desktop but we see that changing. Computers are faster and more reliable and do pretty well running smoothly and securely without the same level of intervention they required in years past. Instead our focus is on the user and meeting their individual needs. We're agile, fast-paced problem solvers always ready, willing and able to provide friendly accommodating support to our customers.

We're small but seeing great growth with this approach. The work will be challenging at times, you will have to wear multiple hats in any given day. The role will involve working with clients regularly and communicating with clients with a smile at all times is a must. For the right candidate the role will be dynamic, fun and there will be great growth potential. As a company we're open minded and flexible so your input can have a big impact on the company, your role and your future. The position will start off hourly for the first 3 month with the goal of converting to a full time salaried position. If that sounds like something you want to be a part of we welcome your application!

The responsibilities of the IT Support person will include but not be limited to the following:

* Critical thinking to quickly solve technical problems
* Able to follow technical how-to guides with limited supervision, for example on-boarding and off-boarding procedures and other internal ad-hoc wiki documentation
* Perform detailed and easy to read documentation on troubleshooting steps to facilitate working together with others on problems
* Think on your feet to determine resources required to solve a problem
* Willing and able to contact vendors on behalf of clients for product specific support
* Focused yet flexible. Able to work through individual problems or contribute to long term projects
* Willing to travel to customer sites within the 5 boroughs and New Jersey using public transportation
* Aware of the bigger picture and able to make suggestions to better and assist with the development of business processes
* Ability to explain technical ideas in simple terms
* Friendly attitude by phone and in person
* And above all, meet client needs with a smile

Important technical skills:

*Good foundation in networking and understanding of layer 2 and 3 traffic moving within and outside a network
* Advanced knowledge of Windows and Mac OSX desktop operating systems
* Solid understanding of Windows Server 2008 - 2016
* Understanding of ports and firewall concepts such as NAT and packet inspection
* Knowledge of networking concepts such as DNS, DHCP, AD and LDAP
* Remote server access via SSH, FTP, key pairing
* Account setups and other facets of user and domain management within G Suite and Office 365
* DNS records management

Nice to have but not required:

* Basic web development skills, mainly setup of and minor adjustments to wordpress sites
* Linux knowledge
* Ethernet cabling

We understand that job applications are time consuming and not much fun. So we'll keep it brief and have just a few short questions we're asking all applicants to answer to be considered.

* A 3x3x3 cube is made up of 27 individual small cubes. A layer of small cubes is added to all sides of the large cube and then the small cubes from the center of each side, all the way through are removed, so that you can see all the way through the cube from all sides. How many individual small cubes have been added to the original cube?
* A company has a basic setup using a network. A dhcp server is running with a distribution pool from - Usually there are 20 people in the office but this day there are 100 and several users call in because they can't connect to the network while others can. What's a likely reason that they can't connect? How can you solve the problem?
* After resolving the question above (re: dhcp), you speak to the business owner who does not have a technical background and they ask what the problem was. How would you explain it to them in a sentence or 2?
* A customer uses 3rd party cloud-based software that sends emails on behalf of the customer using the customer's email address, but often the sent emails get caught in the recipient's spam filter. What type of record can you add to the customers DNS to help resolve the problem?
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6786395694



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