We are seeking a friendly and detail-oriented Counter Associate to join our busy laundry and dry cleaning team. As the face of our business, you'll provide excellent customer service while managing the day-to-day operations at our front counter. This position is flexible for both part-time and full-time opportunities.
About us
Todd Layne Cleaners, a leading environmentally friendly laundry and dry-cleaning company, has been in business for over 19 years and just opened a second location in the West Village. We provide an upscale service with customized laundry options, uber-powered pickups/deliveries and the latest technology.
Responsibilities
Customer Service:
-Greet customers warmly and provide exceptional service
-Process incoming laundry and dry cleaning orders with attention to detail and handle payment
-Return cleaned items to customers
-Address customer concerns and resolve issues professionally
-Answer phone calls and respond to customer inquiries via email and text in company system
-Quality Control & Data Entry:
-Tag, sort, and organize garments according to service type and special instructions
-Operate the point-of-sale system for payments and transactions
-Maintain accurate records of orders and customer preferences in POS
-Handle special requests such as stain treatment, alterations, and express services
-Keep the front counter area clean, organized, and welcoming
Qualifications:
-Retail or customer service experience required
-Strong communication and interpersonal skills
-Experience with retail POS system, preferably related to dry cleaning
-Detail-oriented with good organizational abilities
-Ability to lift up to 25-30 lbs
-Comfortable working in a high energy, fast paced environment with a diverse customer base
-Basic math skills for handling cash and processing payments
-Flexibility to work weekends and some holidays
-Strong desire to learn
-Bilingual skills are a plus
What We Offer
-Competitive hourly wage
-Employee discounts on services
-Opportunities for advancement
-Friendly work environment
To Apply: Please submit your resume and attend our open house on Friday May 22nd
OPEN HOUSE: 44 Carmine St NYC FRIDAY 5/22 1PM to 4PM (stop by between these times)
We are an equal opportunity employer and welcome applicants from all backgrounds.
Principals only. Recruiters, please don't contact this job poster.