Furnished Quarters is the largest independently owned and operated supplier of global temporary housing, offering over 100,000 fully furnished apartments in more than 800 cities worldwide. Headquartered in Manhattan, the company offers a selection of 1,500+ stylishly designed, strategically located, completely furnished apartments in New York City, White Plains, New Jersey, Massachusetts, California and Connecticut. Through formal national and global partnerships, we provide access to a wide portfolio of accommodations around the world.
The Reservations Specialist is responsible for administrative support of the Reservations/Leasing departments to include, but not limited to entering reservations, updating and auditing the FQ Live property management database and managing the Notice-to-Vacate process.
Acts in accordance with all Furnished Quarters Core Values.
Administrative support of the Reservations department.
Manages the Notice-to-Vacate process.
Inputs and updates guest reservations and audits the FQ Live Property Management database.
Update reservations with extensions, early departures, rate changes, and other changes in Sales Force.
Provide excellent customer service to guests/clients.
Answer all incoming calls in a friendly and efficient manner.
Input reservations into property management software (OSCAR) with precision and accuracy.
Input, update and audit property management database (FQLive) with precision and accuracy.
Manage Notice-to-Vacate process for Manhattan apartments, though assistance with other markets may be required.
Create and send out reports as needed to Sales/Reservations teams.
Maintain well-documented, accurate, organized and up to date information.
Strong ability to multi-task when needed as well as efficiency in the operating of multiple computer programs at a given time.
Maintains a professional appearance and cordial attitude to all guests, employees, and staff members at all times.
REQUIRED SKILLS & QUALIFICATIONS:
Bachelor's degree preferred.
High School Diploma or equivalent required.
2 - 3 year’s administrative and/or sales support experience in the hospitality, apartment management and/or the real estate industry.
Multi-lingual skills are highly desirable.
Ability to read, write, speak, and understand the English language fluently to communicate with management, clientele, and co-workers.
Proficient in all Microsoft applications including Excel/Word/MS Outlook.
Experience with Microsoft Office (Outlook, Word, Excel).
Furnished Quarters offers Paid Time Off, Paid Holidays, Medical, Dental, Vision, Life Insurance, Commuter Benefits and a 401k Plan with Company Matching.