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Assistant Hotel Front Office Manager (Midtown East)
Fitzpatrick Hotel Group
687 Lexington Ave. near East 57th St.
compensation:
$54,000.00 to $66,000.00
employment type:
full-time
experience level:
mid level
job title:
Kitchen Manager/Sous Chef
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Job description:
Overview
We are seeking a dedicated and experienced Assistant Hotel Front Office Manager to join our dynamic hospitality team. This role is vital in ensuring exceptional guest experiences and smooth daily operations at our resort. The ideal candidate will possess strong leadership skills, extensive hotel management knowledge, and a passion for delivering outstanding customer service. Bilingual abilities and multilingual skills are highly valued to effectively communicate with diverse guests. This position offers an excellent opportunity for career growth within the hospitality industry, supporting a vibrant team committed to excellence.
Responsibilities
Assist the Front Office Manager in overseeing daily hotel operations, including guest check-in/check-out procedures and front desk activities
Supervise front desk staff to ensure efficient and friendly guest services, including handling guest inquiries, complaints, and special requests
Manage guest relations to promote satisfaction and loyalty, ensuring all guests receive personalized attention
Coordinate with housekeeping, maintenance, and other departments to ensure seamless service delivery
Oversee night audit processes, ensuring accurate financial reconciliation and reporting
Maintain multi-line phone systems with professional phone etiquette while managing reservations and inquiries
Support training and development of front desk staff to uphold service standards
Assist in implementing hotel policies and procedures aligned with hospitality management best practices
Skills
Proven experience in hospitality management, hotel operations, or front desk roles within a resort or hotel environment
Strong customer service skills with the ability to handle diverse guest needs diplomatically and efficiently
Excellent communication skills; bilingual or multilingual capabilities are highly desirable for effective guest interaction
Knowledge of hotel management systems and multi-line phone systems
Familiarity with night audit procedures and guest relations strategies
Ability to lead a team, demonstrate professionalism, and maintain a positive attitude under pressure
Exceptional phone etiquette and organizational skills to manage multiple tasks simultaneously
Passion for hospitality with a focus on delivering memorable guest experiences
Job Type: Full-time
Benefits:
401(k) matching
Dental insurance
Food provided
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person
- Principals only. Recruiters, please don't contact this job poster.