At Fifth Avenue Group, we take pride in delivering exceptional customer experiences and representing some of the most respected brands in the nation. As a rapidly growing direct marketing and management firm based in New York City, we focus on creating meaningful connections between customers and the brands we represent. Our team thrives on collaboration, growth, and professionalism — turning potential into performance.
Position Overview:
We are seeking an enthusiastic and reliable Customer Service Specialist to join our expanding team. In this role, you’ll serve as the face of our clients’ brands — assisting customers, resolving inquiries, and ensuring a positive experience from start to finish. This is an excellent opportunity for someone looking to develop communication skills, learn sales fundamentals, and grow within a fast-paced, people-oriented environment.
Key Responsibilities:
• Provide exceptional service by addressing customer questions, concerns, and product information
• Represent client brands with professionalism and integrity
• Assist with order processing, account updates, and service requests
• Maintain accurate customer records and follow up on inquiries
• Collaborate with sales and management teams to improve overall client satisfaction
• Participate in ongoing training focused on communication, problem-solving, and leadership development
What We Offer:
• Comprehensive paid training and professional development
• A team-oriented, supportive, and high-energy workplace
• Opportunities for advancement into leadership and management roles
• Weekly bonuses, incentives, and recognition programs
• Networking events, travel opportunities, and skill-building workshops
Ideal Candidate:
• Strong communication and interpersonal skills
• Positive attitude with a genuine passion for helping others
• Excellent problem-solving abilities and attention to detail
• Dependable, adaptable, and eager to learn
• Customer service or hospitality background is a plus — training provided
If you enjoy connecting with people, take pride in your work, and want to build a rewarding career with a company that values growth and teamwork — apply today and join a team that’s redefining customer experience in the modern marketplace.
Principals only. Recruiters, please don't contact this job poster.