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professional network support services - long term (troubleshooting, (New York)
offered virtually
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info@it-net.support
15 years of experience providing network support for various clients located across the globe (hedge funds, private equity entities, asset management companies, law firms, pharmaceutical & healthcare companies…)
Vendors Cisco, Palo Alto, Meraki, Sonicwall..
Services include:
-implementation
-troubleshooting
-monitoring
-escalation
-vulnerability scans
-follow up with 3rd party vendors
Network support
-providing professional support for networking infrastructure, which includes troubleshooting of complex networking issues.
-implementation of networking solutions that meet customer needs
-escalation of critical events in order for clients to be aware in real time, when required.
Addressing networking needs
-implementation of network requirements
-troubleshooting network connectivity problems/access issues. Analyzing traffic logs
-implementation of VPN, both site to site and remote VPNs, as well as problem troubleshooting
-implementation of security/firewall rules, PBR, NATs
-providing fast support due to client needs (trading/financial institutions)
where issues need to be fixed promptly, which includes escalating issues to clients within SLAs
Various vendors supported
Experience and ability to support multiple vendors and technologies.
Cisco (switches, firewalls, APs, WLCs), Meraki (switches, firewalls, APs), Palo Alto and Fortigate firewalls, so your network can operate smoothly.
3rd party follow ups
Where needed we are prepared to work with 3rd party companies in order for issues to be fixed quickly, like internet service providers where circuit issues are experienced, networking vendors (Cisco, Palo Alto, Fortinet, Sonicwall) in cases where network equipment is experiencing bugs/issues or hardware problems which requires replacement.
Vulnerability scans
Identify vulnerabilities – before others find them.
With security environments and cyber risks continually evolving, firms need a clear understanding of security vulnerabilities within their IT infrastructure. We enable you to measure and strengthen your cybersecurity posture in real time, which helps you minimize your exposure to risk.
Infrastructure documentation (physical and logical diagrams)
It is important to keep your documentation up-to-date. With detailed diagrams, both physical and logical, troubleshooting is getting easier and problem solving faster.
Contact info
info@it-net.support
Thank you