Detail-oriented and customer-focused hospitality professional with extensive experience in bar and restaurant management, food service, and customer relations. Skilled in mixology, team leadership, crisis management, and multilingual communication. Adept at maintaining high service standards in fast-paced environments while ensuring exceptional guest experiences.
⸻
EXPERIENCE
Server
Lenox & Park | Rockville Center, NY
March 2023 – January 2024
• Provided exceptional table service in a high-volume restaurant, ensuring customer satisfaction.
• Managed multiple tables efficiently, balancing speed and quality service.
• Assisted in training new staff and maintaining cleanliness and organization.
Bar Manager
Grotto | Rockville Center, NY
March 2022 – July 2022
• Led bar operations, managing inventory, staff schedules, and customer service.
• Developed creative cocktails and managed bar promotions to drive sales.
• Maintained compliance with health and safety regulations.
Mixologist | Bartender
Moods Cafe | Valley Stream, NY
August 2022 – November 2022
• Crafted specialty cocktails and provided high-quality beverage service.
• Engaged with customers to enhance their experience and increase retention.
• Maintained bar inventory and handled cash transactions efficiently.
Prep Cook | Cold Station | Food Runner | Barback
Viaggio Tapas and Restaurant | Rockville Center, NY
June 2017 – July 2018
• Assisted chefs with meal preparation, ensuring consistency and efficiency.
• Managed the cold station and expedited food orders in a timely manner.
• Provided support as a food runner and barback in peak business hours.
Waiter
Vicono - Wine Bar | Mineola, NY
November 2018 – August 2018
• Delivered excellent table service in a wine bar setting.
• Recommended food and drink pairings to enhance customer experience.
Research Intern
PRHYLI | Albany, NY
December 2016 – March 2016
• Conducted research on Common Core educational practices.
• Facilitated bilingual youth workshops in French, Haitian Creole, and Spanish.
⸻
EDUCATION
Malverne Senior High School | Malverne, NY
Graduated: 2015
⸻
SKILLS & COMPETENCIES
• Strong customer service and interpersonal skills
• Proficient in database software and inventory management
• Effective communication (in-person and over the phone)
• Crisis management and problem-solving abilities
• Strong research and organizational skills
⸻
LANGUAGES
• English (Fluent)
• French (Fluent)
• Haitian-Creole (Basic)
• Spanish (Intermediate)
• Arabic (Intermediate )