Cornell University Veterinary Specialists (CUVS) is a specialty and 24-hour emergency veterinary hospital located in easily accessible Harbor Point, Stamford CT. CUVS’s mission is to be a veterinary center that redefines the delivery of specialty and emergency medicine by bringing together the best of private practice with the best of academia to benefit pets, owners, and the profession. Our ethos is simple: you cannot have the best medicine without the best people. So, at CUVS, we take a very different approach to hiring, training and empowering our people. And we promote a culture that brings out the best in everyone.
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For more information about Cornell University Veterinary Specialists, please visit our website at www.cuvs.org.
JOB SUMMARY Client Services Coordinator (Full Time)
The Client Services Coordinator is an integral part of the Client Services Team, responsible for providing the highest level of quality service to the clients, referring veterinarians, and members of the CUVS team.This role reports to the Client Services Manager.
Serves as a Cornell University Veterinary Specialists ambassador, setting the standard for the high level of service that can be expected with every interaction.
Greets clients and patients and ensures that clients are comfortable and have all questions answered.
Communicates and collaborates with clinical staff regarding patient care and client questions.
Documents conversations in shared software.
Schedules follow-up patient appointments with veterinary specialists.
Answers telephone calls and assesses medical urgency and appropriate next steps, as necessary.
Checks out all patients and clients, providing them with the first and last impression of CUVS.
Constant proximity to ill and injured dogs and cats of all sizes and dispositions
Schedule requires flexibility and open availability; will include daytime and evening hours during the week, on weekends, and on holidays
Concierge-style greeting space; standing for sustained periods of time
SKILLS AND CHARACTERISTICS FOR SUCCESS:
Flexible availability that includes days, nights, weekends, and holidays
Adaptability, being able to change directions seamlessly while demonstrating a positive attitude with clients and co-workers
Highly organized and above-average attention to detail
Good judgment and ability to work independently and responsibly
Resourceful and collaborative problem resolution skills
Strong and respectful written and verbal communication skills
Dedication to excellent service for each client and patient
Comfort with learning computer software
Openness to feedback, coaching, and continuous learning
Experience in practice management/scheduling software
Proficiency in a second language, such as Spanish or Portuguese
EDUCATIONAL BACKGROUND AND WORK EXPERIENCE:
High school diploma or equivalent
2 years of customer service in retail, restaurant, veterinary, or medical environment
Compensation for this role is competitive and commensurate with experience.