Job Overview
We are looking for a dependable and detail-oriented Customer Service / Office Support Assistant to join our team. This role supports day-to-day office operations by handling order entry, customer service, and general administrative tasks. This position is best suited for someone seeking a stable, long-term role in a well-established office environment.
Schedule, Pay & Benefits
Hours: Monday–Friday, 8:00 AM – 5:00 PM (1 hour lunch)
Pay Range: $50,000 – $60,000 yearly salary
Actual pay within this range will be based on experience, skills, and qualifications
Benefits:
Paid vacation
Holiday Pay
Paid sick leave
401k matching (up to 4%)
Health insurance (company contributes)
Eligible for year-end performance-based bonuses
In-office position (not remote)
Key Responsibilities:
Enter customer orders accurately and consistently
Answer phones and provide customer service support via phone and email
Maintain organized filing systems, both digital and paper
Assist with preparing documentation for accounts payable
Follow up with customers regarding past-due invoices in a professional manner
Contact vendors to obtain Proof of Delivery (PODs) and related documentation
Perform general office and clerical duties as part of a small, team-oriented office
Provide reliable administrative support to internal staff
Qualifications:
Prior office or administrative experience required
Proficient with Microsoft Office (Word, Excel, Outlook)
Ability to learn and work within the company’s internal ordering system
Strong organizational skills and attention to detail
Comfortable communicating with customers and vendors by phone
Ability to manage routine responsibilities with consistency and follow-through
Dependable, professional, and committed to being part of a long-term team
About the Company:
We are an established manufacturing and distribution company serving long-standing customers. Our operation values reliability, consistency, and people who take pride in doing their job well. Many members of our team have been with us for years, and we are looking to add someone who is interested in growing with the company over time.
Equal Employment Opportunity Statement:
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable federal, state, or local law.
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