Brooklyn Low Voltage Supply is a national wholesale distributor of technology products serving professional installation companies. We are committed to delivering top-quality solutions and timely technical support. As we continue to grow, we are seeking a skilled and motivated Tech Support Agent (Tier II) to join our expanding team.
Position Summary:
This role is ideal for a technically proficient individual who enjoys problem-solving, customer interaction, and staying current with the latest in low-voltage technology. The position offers significant growth potential for the right candidate.
Key Responsibilities:
Provide technical support for CCTV systems, intercoms, door phones, access control systems, and alarm panels via phone, email, Zendesk, and remote tools (e.g., TeamViewer)
Troubleshoot hardware and software issues for clients, both remotely and occasionally in person
Diagnose and test defective or malfunctioning hardware
Document all technical support interactions, resolutions, and best practices in internal systems
Collaborate with internal teams to escalate and resolve complex technical problems
Required Qualifications:
Technical background with previous experience or education in IT, electronics, or security systems
Strong troubleshooting and diagnostic abilities
Ability to learn and adapt to new technologies quickly
Excellent organizational skills and attention to detail for documentation
Preferred Skills:
Familiarity with Microsoft Office for internal communications and reporting
Knowledge of computer and IP networking fundamentals
Experience with IP camera systems
Zendesk or other ticketing system experience
Programming experience is a plus (especially scripting for system integration or automation)
Training:
In-house training is available for qualified candidates who may require additional skill development.