We are seeking a Bathhouse Coordinator with a strong work ethic to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional hospitality and ensuring a smooth check-in and check-out experience. You will also be responsible for monitoring the pool facilities and general pool care. Duties include opening/closing the facilities, starting and stopping pool equipment each day, performing housekeeping duties, and performing routine rounds to check the facilities, the pools and make sure everything is in order and all guests are respecting our house rules. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks. You must be someone who is not overly stimulated when it comes to interacting with a variety of people, their questions and concerns. This is an "on your feet job". You will be lifting laundry, going up and down stairs, walking around frequently, and moving. You MUST be in good physical condition and able to lift at least 50 lbs.
We like to promote from within, and this position can lead to management positions and other positions for the right candidates.
Responsibilities including but not limited to:
Greet guests warmly and assist with check-in and check-out processes.
Answer phone calls promptly and handle inquiries with professionalism.
Maintain an organized front desk area, ensuring all materials are stocked and presentable.
Provide information about our services, and amenities.
Process reservations accurately using office management software.
Handle guest complaints or issues effectively, escalating when necessary.
Completing routine rounds and checks of the facilities
Opening/Closing the facilities (turning lights on/off, turning machinery on/off, light cleaning, pulling the gate up and down)
brushing and vacuuming the pools
Retrieving dirty towels from locker rooms, and doing routine laundry
Working as a team with other employees to create a smooth experience!
Requirements:
Previous experience in customer service or a front desk role is preferred.
Strong organizational skills with the ability to multitask efficiently.
Excellent communication skills, both verbal and written.
Familiarity with office management procedures and phone systems.
Proficiency in administrative tasks such as data entry and record keeping.
Fast learner and ability to problem solve on the fly.
Must be able to stand for prolonged periods of time, lift at least 50lbs, and walk up and down stairs multiple times a day.
A positive attitude and a commitment to providing outstanding customer support.
Every week is a little different and you will wear many hats.
Please respond with a resume attached to the email along with your answers to the following questions. We will not look at any applications with resumes attached as pictures or copy and pasted as plain text in the email.
1. Do you have any previous experience in hospitality-related field? (working in a restaurant, hotel, spa, or cafe).
2. What are your long term and short-term career goals?
3. Do you have open schedule availability, and are you available to start right away?
If you are not serious about growing long-term with our company let's not waste each other time, this is a performance-based position, and we are at will employers and will not tolerate mediocrity.
Principals only. Recruiters, please don't contact this job poster.