Well-established Brooklyn auto body shop is hiring a full-time Secretary / Office Assistant to manage insurance claims, customer communication, and internal workflow. This position can be done in-office, as long as tasks are completed promptly, accurately, and without distraction.
We encourage the use of modern tools like ChatGPT or AI products to streamline your work. If a tool helps you work better, the company will invest in it.
Key Responsibilities:
• Answer phones and respond to all inquiries professionally
• Call and email insurance companies to report claims, confirm payments, and set up inspections
• Read police reports to identify insurance and policy information, and notify insurers of vehicle location
• Use ChatGPT or Google to find missing contact info and write clear, professional emails
• Take estimates and photos from the estimator and submit via CCC ONE or email to adjusters/inspectors
• Submit and track DOPs, tow bills, and invoices in CCC ONE
• Monitor CCC ONE continuously for new assignments, change requests, approvals, and updates
• Send approved estimates to the boss and insurance immediately
• Text the internal team when a vehicle is approved for repair to begin workflow coordination
• Text and call customers using prewritten templates to provide updates on their vehicle
• Follow up with customers when insurance assigns a new vehicle to our shop
• Track and manage insurance payments, including:
• Customer payment amount and timing
• Deductibles and supplements
• Delivery method (mail vs. EFT), check number, pay code
• Confirm and log all payment details with insurance companies
• Dispatch our tow driver when insurance fails to arrange pickup
• Create and send professional invoices for deductibles, total loss storage, and other charges
• Maintain a visual tracking system (spreadsheet, whiteboard, dashboard, etc.) for all cars and payments
• Utilize and integrate new technologies like ChatGPT or other AI tools to improve efficiency—with the company covering expenses when necessary
⸻
Requirements:
• Experience with CCC ONE is required
• Familiarity with GEICO, State Farm, Liberty Mutual B2B portals
• Strong communication, follow-up, and multitasking skills
• Ability to maintain professionalism whether writing or speaking directly or via AI
• Organized, proactive, and reliable in both remote and in-office environments
• Open to using new technologies to improve performance
⸻
To Apply:
Please reply with your resume and a short summary of your experience with CCC ONE and handling insurance claims. We are hiring immediately for the right candidate.
PLEASE SEND RESUME TO CRAIGSLIST AD
Principals only. Recruiters, please don't contact this job poster.