Citi Health

compensation: $23 - $25

employment type: full-time

experience level: mid level

job title: Case Management

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Key Responsibilities
Client Assessment & Intake

Conduct comprehensive assessments to determine client needs, strengths, and barriers.

Gather background information, review documentation, and identify eligibility for programs or services.

Establish rapport and ensure clients understand available resources and expectations.

Service Planning

Develop individualized case plans with clear goals, timelines, and measurable outcomes.

Collaborate with clients to identify priorities and create action steps.

Adjust plans as needed based on progress or changing circumstances.

Resource Coordination

Connect clients to appropriate services (housing, healthcare, employment, financial assistance, counseling, etc.).

Maintain ongoing communication with community partners, providers, and internal teams.

Advocate on behalf of clients to remove barriers and ensure access to needed support.

Case Monitoring & Follow-Up

Monitor client progress regularly through meetings, calls, and documentation review.

Ensure timely follow-through on referrals, appointments, and required tasks.

Provide crisis intervention, coaching, and problem-solving as situations arise.

Documentation & Compliance

Maintain accurate, up-to-date case notes and client records in the case management system.

Track outcomes, complete required reports, and ensure compliance with program standards.

Maintain confidentiality following all legal and ethical guidelines.

Collaboration

Participate in team meetings, case conferences, and training.

Work closely with supervisors to identify high-need cases or issues requiring escalation.

Contribute to improving workflows, service delivery, and client experience.

Qualifications

Bachelor’s degree in Social Work, Psychology, Human Services, or related field (or equivalent experience).

Experience in case management, social services, client support, or similar field.

Strong communication, problem-solving, and organizational skills.

Ability to manage multiple cases and work in a fast-paced environment.

Proficiency in case management software and documentation practices.

Key Competencies

Empathy and active listening

Cultural sensitivity

Time management

Critical thinking

Conflict resolution

Accountability and follow-through

Principals only. Recruiters, please don't contact this job poster.

post id: 7896696634

posted: 2025-11-18 12:41

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case management (Brooklyn)

Citi Health