Senior Support Desktop Technician

The job holder will resolve and report various desktop or Infrastructure problems. Assists users and management to install, configure, and troubleshoot PC/Infrastructure Hardware and Software. Will provide solutions to unique business applications and/or core application and O/S. Will schedule changes to keep downtime to a minimum.

Will facilitate, coordinate, develop and implement projects and service enhancements for the Customer Service Desk & related ancillary teams. Will implement support process and procedures, telecommunication initiatives and new support programs. Will perform functions that require efforts such as scope design, scheduling tasks & project time lines, and project resource collaboration. Will perform regular reviews with respect to business continuity planning and disaster recovery.

Qualifications:

Job holder should have 3 - 5 years technical experience and 1 - 2 years project experience. Project experience will have included the managing and/or the coordination of project initiatives and will demonstrate basic knowledge and understanding of all steps in the project lifecycle.

Job holder must have experience with the organization's technology, standards and procedures, software and infrastructure. Job holder must have experience troubleshooting technical problems.
Must know how to identify & recognize technical (hardware, software, application or operational) elements of projects.

Must be customer service oriented and experienced problem solver. Job holder must be able to handle multiple tasks simultaneously and work well with others.

Location: Syracuse, NY
Compensation: Full Time Up to $18.00 per hr
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Senior Support Desktop Technician (Syracuse, NY)