Inside Sales Agent (Wilton, CT)
•First contact with prospective clients and the primary Client Contact once a business relationship has been established and are the liaison between the client and other departments in the company.
•Responsible for converting inquiries into sales or service calls and fulfilling requests from existing and prospective clients via telephone and e-mail.
•Provide information, schedule sales appointments and resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved issues. Inside Sales Agents are expected to resolve any client issues with positive recovery results.
•Responsible for selling products and services, Invisible Fence systems, and to follow-up with prospective clients. Sells additional services by recognizing opportunities to sell-up accounts.
Inside Sales Agent Performance Standards:
•Meet department sales revenue goals.
•Consistently uses Canine Company scripts.
•First call resolution; recognize, diagnose and resolve client problems quickly and effectively.
•Demonstrates confidence on the phone and handles escalating calls in a professional manner.
•Represents the Company in a positive, encouraging manner that fosters a lifetime relationship between the client and the company.
•Completes tasks in a timely manner.
•1 -3 years of inside sales /contact center / customer service experience.
•Must be outgoing and self-motivated with the ability to work in a fast paced environment.
•Must be friendly, adaptable, dependable, and motivated with a strong work ethic.
•Sales experience is a MUST!
•Experience with computers and working knowledge of Microsoft Office
•Competitive compensation package
•Excellent benefits including health insurance, dental, and vision care
•Paid time off
•A 401(k) plan
•Career advancement opportunities
If you possess the required qualifications and want to create a positive difference in the lives of pets and their owners while making a big impact on a small, but dynamic team apply now!
- Principals only. Recruiters, please don't contact this job poster.
- do NOT contact us with unsolicited services or offers