Job Description
Job Title: Special Ops Digital Media Trafficking
Reports to: Operations Manager
Summary: As the main point of contact between the client and the Company, ensures client satisfaction of Ringleader Digital ad operations services. Acts as an individual contributor working on client requests, including trafficking in the ad-server, resolving issues, troubleshooting problems and ensuring that campaigns run and deliver according to the campaign goals.
Essential Duties and Responsibilities:
Uses ad server system to traffic and test creative; schedules and targets ad campaigns and provides necessary reporting.
Ensures that the requests are completed according to the SLAs (accurately and on time).
Ensures that all time is accounted for and is recorded accurately.
Troubleshoots, clarifies and escalates problems for timely and accurate resolution.
Develops and maintains strong client relationships through excellent customer service skills, expert product knowledge and related understanding of clients business needs.
Leads weekly calls with clients to discuss campaign management, unresolved issues, upcoming orders etc.
Follows-up with Publishers, Advertisers and Agencies as necessary.
Leads weekly client calls
Follow all processes that are in place.
Assists with the implementation/migration of new clients.
Performs other duties as assigned.
Competencies:
To perform the job successfully, an individual should demonstrate the following:
Interpersonal Skills - Develops positive relationships with customers and team members.
Problem Solving - Identifies and resolves problems in a timely manner.
Oral Communication - Speaks clearly and persuasively in positive or negative situations.
Written Communication - Writes clearly and informatively.
Detail Oriented
Project Management Skills Ability to carry out projects on time and by utilizing the right resources.
Team Work - Balances team and individual responsibilities.
Business Acumen - Understands business implications of decisions.
Decision Making Able to exercise good judgment and make decisions under pressure.
Adaptability/Flexibility - Adapts to changes in the work environment and/or client requests.
Dependability - Follows instructions, responds to management direction; keeps commitments.
Planning/Organizing - Prioritizes multi-tasks work activities.
Quality - Demonstrates accuracy and thoroughness.
Quantity - Meets productivity standards.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competencies and requirements listed herein are representative of the knowledge, skill, and/or ability required.
Education/Experience:
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training in on-line advertising, or equivalent combination of education and experience.
Computer Skills:
To perform this job successfully, an individual must have
Working experience in most major Ad Serving Software, e.g, Accipiter, Real Media, DFP and experience with Rich Media vendors (e.g.Eyeblaster, Eyewonder, etc.)
Working technical knowledge of websites, HTML, flash, javascript and be computer savvy; have additional
Hours:
This job requires that successful candidates are contactable evenings or weekends as client needs arise.
- Compensation: DOE
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.