The Helpdesk Supervisor will be primarily responsible for supervising and supporting the Helpdesk as well as coordinating all IT initiatives with the IT Director.
Duties and Responsibilities:
- The IT Helpdesk Supervisor will coordinate the daily operations of the Information Technology helpdesk.
- Manage and resolve all support calls and support tickets.
- Enforce JTS IT policies and procedures.
- Keep an accurate account of and update inventory.
- Maintain all equipment connected on the JTS LAN.
- Ensure that all user desktops are virus free and that all virus updates are applied.
- Train and monitor the progress of all helpdesk technicians.
- Provide direction and leadership to all student workers.
- Present solutions in written or oral status reports.
- Assist the users in the organization with changes in the functionality of systems and programs.
- This position will focus on working with the community, staff, faculty and students to improve efficiency.
- Working with the core IT team to ensure that new requests are designed, tested and installed properly.
- Preparing documentation and presenting project fulfillment requests to the users.
Qualifications:
- Bachelor's degree required.
- Minimum 5 years experience in helpdesk management, and experience in a higher education setting.
- Requires strong interpersonal, verbal, and analytical skills. Must be able to manage a professional staff of technicians. Ability to effectively analyze and assess the user or departmental needs. Essentially the front line between the community and the Information Technology department.
- Strong technical background. Advance knowledge of Active Directory, Microsoft Exchange, Office 2007 and Security software and its implementation. Good understanding of Network Infrastructure.
- Knowledge of how to operate a helpdesk. Knowledge of how to manage trouble ticket software ie. Remedy or Parature a plus.
- Customer service oriented.
Essential Functions:
Primary function is to supervise the helpdesk.
Application Instructions:
Please send resume and cover letter to hrdept@jtsa.edu.
- Compensation: Up to mid $50,000s
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.