Our client, an online retail company, is in need of a full-time Call Center Manager. This person will direct the day-to-day operations of their fast-paced customer service call center, including instituting more marketing and customer retention programs. This is a small, entrepreneurial environment, so were looking for someone with a background in a similar environment,
not a large corporate call center.
Responsibilities include:
Reorient department to be more marketing/sales aware
Work closely with Marketing team to improve customer retention
Lead, coach and mentor team of 4-6 CSRs
Selectively monitoring and analyze calls to ensure compliance with Customer Service guidelines
Handling escalated customer calls
Member of Management Committee
Qualifications include:
2-3 years management experience in one or more of the following: retail, online retail or catalog call center/customer service department, marketing
Excellent organizational abilities and time management skills
Strong leadership, coaching and motivational skills
**PLEASE NOTE: This is not an entry level position, we are looking for a candidate with Customer Service Management/Marketing and sales Experience.
If interested, please submit resume in Word or PDF format, with the job title in the subject line.
- Location: New York, NY
- Compensation: Competitive salary + benefits
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.