Renowned European luxury brand is seeking qualified candidates with a background and/or strong interest in luxury fashion goods, for the position of Customer Relations Associate. In this key role, you will be the primary contact for customer inquiries about our products and brand, and you will provide information on product availability, price, as well as offering our customers general purchase advice.
Provide knowledgeable answers to customer phone and e-mail inquiries regarding our products and brand
Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
Manage ongoing customer relationships utilizing our CRM tools
Develop collaborative, positive working relationships with staff at our traditional boutiques
Assist customers with after-sales service issues
Job requirements:
Minimum of 2 years experience in customer service/sales for a luxury company, preferably in jewelry or watches.
Must be a sales-oriented person.
Quick learner with the ability to absorb extensive information on our brand’s history, product offerings and communications/advertising program
Outstanding written and verbal communication skills
Proactive personality and self-motivator
Demonstrates initiative with the ability to multi-task and detail oriented
Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
Team player able to develop collegial relations with co-workers
College degree preferred.
40h/week
Full time + Temp positions available
- Compensation: $ 16/hr + benefits
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.