Technical Support
The Company:
AvePoint, Inc. is a Jersey City, New Jersey, based enterprise software firm specializing in award winning infrastructure management solutions for the world’s most popular collaboration and content management platforms. The young company has experienced tremendous expansion in the past five years, with triple digit growth in both revenue and work force, and was recently ranked #96 on Deloitte’s Technology Fast 500 – a list of the fastest growing technology firms in North America. With minority funding from Summit Partners, a software venture capital firm with $11 Billion in managed funds, AvePoint maintains one of the largest and most nimble research and development teams in the industry, and currently markets and sells its suite of software solutions through an expansive network of partners which includes IBM, NetApp, UNISYS, and Microsoft. AvePoint serves over five thousand enterprise customers, including many Fortune-500 companies, via offices in Jersey City, San Jose, Chicago, Houston, and Washington D.C., USA; London, UK; Melbourne, Australia; Tokyo, Japan; Singapore; Munich, Germany; and Changchun, Dalian, China.
The Job:
This is a high exposure support position in which candidates assist our existing enterprise customers to resolve technical issues. Tech Support will communicate to AvePoint’s worldwide customer base via online webcasts and conference calls. The ideal candidate should have a solid technical background and excellent written/verbal communication skills, willingness to learn and able to work in a fast-paced, high energy environment.
Qualifications:
• BA/BS Degree (Computer Science majors are preferred but not required)
• 1 to 4 years of experience- Recent college grads welcome to apply!
• Excellent communications and customer service skills
• Ability to work individually and within a highly collaborative team environment
Knowledge in the following area is a plus:
• Relational Database concepts (We use Microsoft SQL Server 2000, 2005)
• Apache
• Microsoft SharePoint
• IIS (Internet Information Services Manager)
• Network concepts (TCPIP, Client – Server environments)
• Windows Server, account settings, AD, domain
To learn more about AvePoint, please visit our web site at www.AvePoint.com
Please submit your cover letter and resume to: Career@AvePoint.com
- Location: Jersey City (Harborside Plaza)
- Compensation: 36K-48K DOE + Excellent Health Benefits
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.