The Workforce1 Career Center provides a full suite of employment services to jobseekers and businesses in New York City. The Career Center serves any jobseeker looking for a new job, a new career, or for counseling and training to help them achieve the next stage of their career. In addition, the Career Center serves business customers by screening and referring qualified candidates for job opportunities, as well as by cross the Business Solutions suite of business services. Since its opening, the Center in Hunts Point has achieved over 2,000 placements. Over the next 5 years the Career Center is poised to achieve significant growth by improving its operations, staffing model, and efficiencies related to sourcing and matching job candidates and opportunities. The Career Center is run through a partnership of NYCs Department of Small Business Services, NY State Department of Labor and a not-for-profit vendor.
JOB DESCRIPTION:
The Center Director leads both the strategic and daily operations of a large scale workforce development program that serves nearly 7,000 unique new customers per year. The Center Director is responsible for creating a culture of strong customer service towards businesses and jobseekers by empowering staff to achieve goals while constantly innovating and improving service delivery and Center operations. The Director is responsible for the Centers job preparation services (coaching, career development and training), placement services (at least 900 individual placements per year) and retention service (ensuring stable employment up to 6 months after placement). In addition, the Center Director oversees the smaller Career Advancement and Community Outreach programs. The Center Director is the face of the Center with external partners, the business community, Small Business Services, and with its vendor organization.
RESPONSIBILITIES:
Provide strategic and operational leadership for the Workforce1 Career Center and its workforce development program.
Champion performance improvement projects that focus on improving customer service, Center operations, and clarifying staff roles that maximize program efficiency.
Serve in a senior leadership capacity for the vendor, collaborating with other Directors and Executive Management in organizational governance and strategy.
Work closely and collaboratively with the NYC Business Solutions Center to fulfill job orders for small and medium employers.
Ensure that the Center meets all of its contractual and programmatic goals for placements, training and job preparation, job search assistance and outreach through community-based organizations in line with current policy from the Department of Small Business Services.
Represent the Center with external partners, external organizations and employers.
Develop and execute annual Strategic Operating plans.
Develop and execute employer service strategies to maximize hiring opportunities that enhance economic development in its area. Identify and work closely with economic development organizations to achieve these goals.
Maintain an appropriate balance between jobseeker services and employer services, ensuring that the needs of both customer bases are met.
Develop and implement standardized approaches for candidate assessment, career counseling, job matching, job preparedness assistance and prescriptive training.
Work closely with other Center partners such as the Department of Labor, the Disability Program Navigator and others to ensure that our shared customer base has access to the maximum amount of services to which it is entitled.
QUALIFICATIONS:
Masters Degree with 2 years related experience in workforce development, social service or recruiting/staffing.
Bachelors Degree with 5 years related experience in workforce development, social service or recruiting/staffing.
Excellent computer skills, including Internet, Microsoft Word, Microsoft Excel and Microsoft PowerPoint
Excellent written and oral presentation skills
Cheerful and professional demeanor
The ability to lead a combined staff of 30+ people in the spirit of mutual caring and respect
An strong capability to serve multiple program and organizational stakeholders with different goals
Experience in and understanding of the challenges and opportunities inherent in a performance-based environment
Curious, creative and energetic problem solving attitude
Bilingual candidates (English/Spanish) highly desirable
We offer a competitive salary and exceptional benefits. Please send cover letter with salary history and resume to:
Human Resources Department
VIP Community Services
1910 Arthur Avenue, 6th Floor
Bronx, New York 10457
Send facsimile responses to (718) 299-1386
Email: mpalumbo@vipservices.org
- Location: Bronx
- Compensation: 60k - 75k
- This is at a non-profit organization.
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