Strategic Operations Coordinator- Hiring ASAP!

Strategic Operations Coordinator -Non-Profit- Goodwill Industries of Greater NY & Northern NJ

Goodwill Industries, a leading provider of vocational, youth and community redevelopment services, is committed to expanding opportunities and job capabilities for individuals with disabilities and other special needs.

Position Description : The New York City Workforce1 Career Center system provides employment, job training and business services through a variety of programs and locations throughout the five boroughs. As the central customer contact and delivery points of a large, complex, service operations model, the centers face a variety of operational challenges and require the attention of professionals who are equipped and trained to support major change initiatives as well as ensure the monitoring and improvement of routine operations.

The Strategic Operations Coordinator (SOC) serves as the analyst, synthesizer and career center champion of change initiatives and business process redesign projects aimed towards significantly improving overall operations at his/her center. He or she documents processes, develops strategies for process improvements, implements interim and long-term solutions, troubleshoots daily operational challenges and mediates center priorities with SBS expectations. The SOC works closely with NYC Department of Small Business Services (SBS) staff and stakeholders from other centers to gain knowledge of best practices, leverage system expertise, and enable more fluid connections and processes throughout the Workforce1 Career Center.

Responsibilities :

Provide Ongoing Support for Operations & Technology

Ensure that customer flow, service delivery, and data management are conducted consistently, efficiently, and effectively. Design, document, and implement standard processes across all aspects of operations.
Work with staff at all levels to understand challenges, perform daily troubleshooting, and guarantee high quality customer service.
Support center staff with use of technology and coordinate with SBS and center IT lead to ensure that issues are resolved promptly. Train center staff on new technology through formal and informal methods.
Use performance management reports and conduct data analysis to make recommendations for operational improvements.
Establish tracking methods for initiatives and outcomes as needed.
Monitor center performance towards 30% Dislocated Worker enrollment goal. Diagnose and adjust intake procedures as needed to ensure appropriate eligibility and enrollment procedures.
Identify areas in need of operational improvement and develop strategies for addressing those needs. Serve as the Center advocate for obtaining resources, overcoming obstacles, and pursuing opportunities associated with change management.
Serve as the subject matter expert for center operations; provide input based on observations and expertise in specific areas of frontline operations.

Implement Large-Scale Technology & Process Improvements

Serve as a center champion of large scale technology & process improvements.
Provide SBS with input into tool design and process improvements, especially as it relates to minimizing operational burden on center staff.
Provide SBS with impact assessments of new technology and processes.
Test new technology tools. Be able to identify potential future data and process issues.
Act as project manager for implementation of new technology and processes at center.

Coordinate with SBS

Coordinate with the Center Liaison counterpart in the SBS Program Management team and other SBS units on all matters related to operations, technology, and process improvement.
Oversee responses to audits and program monitoring exercises.
Balance center operational needs and challenges with long term system and organizational goals.

Qualification Requirements :

Demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives.
Excellent strategic thinking, operations, quantitative/qualitative skills.
Ability to gather and synthesize information from a wide variety of people and sources.
Experience managing large scale projects and driving change initiatives, including efforts requiring as-is process mapping and the design and rollout of new processes and standard operating procedures.
A Master’s degree from an accredited university in business administration, general operations management, management science, operations research, organizational behavior, statistics, or a closely related field; or a baccalaureate degree from an accredited college and three years of professional experience, including one year of management or supervisory experience.

Please email cover letter, resume, salary requirements and a writing sample to goodwillny@gmail.com.

Location: Brooklyn, NY
This is at a non-profit organization.
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.

Strategic Operations Coordinator- Hiring ASAP! (Brooklyn, NY)

Strategic Operations Coordinator -Non-Profit- Goodwill Industries of Greater NY & Northern NJ