craigslist > help > system status

current issues
We are currently working on these issues. If you are having an issue that isn't listed here, please let us know at the help desk

  • poodle - https has gone to the dogs

    Unfortunately, we've had to stop supporting old versions of https due to the so-called "POODLE" vulnerability.

    Technical details are (among other places) here:
    http://googleonlinesecurity.blogspot.com.au/2014/10/this-poodle-bites-exploiting-ssl-30.html

    If you have an older browser, and are having trouble hitting the account or posting pages, you will need to upgrade.

    We expect other websites will also stop supporting the affected browsers as well, so you will want to upgrade anyway. Very sorry for the inconvenience.

  • ring ring - currently experiencing issues with phones

    this will have an impact on users trying to call in for billing or paid postings support. please use our contact form to get in touch with us in the meantime. fix coming soon

recently resolved
We think we've squished all the bugs in this section. If you're still seeing any of them, let us know at the help desk

  • drip - site maintenance tonight @ 10:00 PM PST

    Due to system maintenance, we may be unable to accept new posts between 10:00 and 10:30 PM PST.

  • DNS problems - DNS outage and how to fix

    At approximately 5pm PST Sunday evening the craigslist domain name service (DNS) records maintained at one of our domain registrars were compromised, diverting users to various non-craigslist sites. This issue has been corrected at the source, but many internet service providers (ISPs) cached the false DNS information for several hours, and some may still have incorrect information. If you are unable to reach the craigslist site, please ask your network provider or tech staff to flush all *.craigslist.org and *.craigslist.com entries (A,CNAME,SOA) from their DNS servers.

  • searching - won't you be my neighbor

    certain craigslist sites with neighborhood search options are not functioning properly. working on a fix.

  • at a yahoo - reply button not working for yahoo mail users?

    Something seems amiss with the "reply" button for yahoo users. We are trying to determine where the problem is. Please use the "copy and paste" box in the reply field for the time being. Thanks

  • blip - site maintenance tonight @ 10:00 PM PDT

    Due to site maintenance, we will be unable to accept paid posts from 10pm to 11pm PDT. Thanks for your patience.

  • redeye - site outage

    There was an unanticipated posting outage in certain categories between 12 AM and 4 AM PDT this morning. The craigslist elves are hard at work getting things back to normal.

  • deep breaths - site outage

    Sorry for the interruption tonight. Had an issue that cropped up unexpectedly and caused a site outage from ~730-830pm PDT. Rest assured, we were working hard to come back online for you and to ensure it doesn't happen again.

  • curly ants - site outage

    A few curly ants found themselves roaming where they should not and managed to make a lot of things stop working properly. The ants were located and squashed and things were back to normal in about 15 minutes. Sorry for the trouble.

  • mr. postman - mail relay delays

    We're currently experiencing some delays for all mail and especially for gmail messages. Please allow some time for the elves to unstop the pipes.

    update: elves work is done, delays appear to be resolved, thanks for your patience

  • post no bills - site maintenance tonight june 18 @ 10:00 PM PDT

    Due to site maintenance, we will be unable to accept paid posts from 10pm to 11pm PST. Thanks for your patience.

  • nothing - blank posting pages and table of conents pages funny looking

    Things should be clearing up soon. Underlying problem has been fixed.

  • eyeball - site maintenance tonight @ 10:00 PM PDT

    Due to system maintenance, we may be unable to accept new posts between 10pm and 11pm PDT -- Done. Done. Done.

  • slurp - just a little chop...

    System maintenance will be taking place tonight around 10:00 PM PDT While we do not anticipate any disruption to our services, stuff can happen sometimes... Everything should be back to normal by 12:00 AM PDT either way.

  • hiccup - mail issues at the moment

    working working working working - fix coming soon. please hang tight and attempt to mail again in a few mintues.

  • hmmm - nothing to see here, move along

    these aren't the droids you're looking for

  • backflips - site maintenance tonight april 22 @ 10:00 PM PDT

    Due to system maintenance, we will not be accepting new posts between 10pm and 12am PDT.

  • no foolin - site maintenance tonight @ 10:00 PM PDT

    No joke, you may find yourself unable to post tonight between 10:00 PM and 11:00 PM PDT.

  • tooozday - some off and on failures with search and favorites

    we're on it, should be fixed up soon.

  • lose no sleep - site maintenance monday march 10 at 10pm PDT

    Daylight savings has us all up late. Attempting to realign all the bits from 10pm to 11pm PDT.

  • buddha - page loading issues

    We're aware that some pages (including city/site pages, search pages, and forums) aren't loading properly. Please have a cup of tea and give the elves a bit to tinker with the cogs and wheels.

  • ask no quarter - site maintenance tonight 10pm PST

    Due to site maintenance, we will be unable to accept paid posts from 10pm to 11pm PST. Thanks for your patience.

  • search party - hit or miss

    intermittent issues with searches. should work now.

  • monday monday - it's five o' clock somewhere

    site issues since ~ 5pm pacific. working on it. should be good.

  • wildebeest - maintenance - no new posts (temporarily)

    Due to a maintenance event, we will not be accepting new posts from 10pm PST on Tuesday, Jan 7th until the maintenance is complete.

  • gremlins - paid posting outage Dec 25

    someone fed the gremlins after midnight causing an outage with paid postings from approximately 6AM-9AM PST. all gremlins have been corralled and caged. merry christmas.

  • sentries - temprary suspension on paid postings

    there will be a temporary suspension of paid posting between 9:00 PM and 10:00 PM PST this evening to allow for system maintenance.

  • freedom - temporary suspension on paid postings

    should be back to normal now

  • search weird - search navigation links are leading to random places

    working on a fix now...

  • halloween party - system maintenance Thursday October 31 10:00 pm PDT

    We will be taking a break from tricks to provide you a treat. There will be a brief maintenance at 10pm that will affect paid posting only. All other functions should be in full party mode.

  • boo! - interstitial pages showing 404's

    known issue. the ghouls and goblins are working on it!

  • centurion - system maintenance Wednesday September 18th 10:00 PM PDT

    There will be a period of systems maintenance tonight between 10 PM and Midnight PDT. During this window, you may find yourself unable to post new or modify existing postings.

  • ma bell - phone auth blip

    phone authentications should now be all caught up.

    Original:
    temporary issues with phone verification should be resolved shortly if you tried to authenticate last night or this morning and got a "cannot be verified" error, please wait a few hours and try again. if you're authenticating now for the first time, please allow some time for the elves to work through the backlog.

  • stone etching - Emergency read only time

    We have a DB that decided to take an unscheduled vacation. All site functions will be read only while it is sorted out and fixed up.

  • beam me up - system maintenance Tuesday August 20th 10:00PM PDT

    There will be a period of systems maintenance tonight between 10 PM and 11 PM PDT. During this maintenance window, you may find yourself unable to post paid content.

  • enflame - posting issues (hopefully resolved now)

    update: back to normal, it appears .... thanks for your patience, please resume normal activity with gusto and panache

    original report: gathering reports of trouble (posting, viewing, etc), tech staff aware and fiddling with the controls

  • peekaboo - search intermittently unreliable

    we've lost a search database or 3. fix is happening but some results may be missing until we get it sorted out.

  • potholes - system maintenance Thursday June 13th 10:00 PM PDT

    There was a period of systems maintenance last night between 10 PM and 11 PM PDT. During this maintenance window, users may have been unable to post.

  • zot! - system maintenance Thursday May 2nd 10:00 PM PDT

    There will be a period of systems maintenance tonight between 10 PM and 11 PM PDT. During this maintenance window, you may find yourself unable to post paid content.

  • earthy - system maintenance Tuesday 4/23 10:00 PM PDT

    There will be a period of systems maintenance tonight between 10 PM and 11 PM PDT. During this maintenance window, you may find yourself unable to post.

  • who's on first - yahoo mail failures

    There have been reports of mail failures by users of yahoo mail. This issue is being investigated and should be resolved shortly.

  • giza plateaued - unanticipated search outage

    starting around 10:30 pacific time today, there was an outage in our search subsystem. elves are scurrying to repair the problem. normalcy expected to return within the hour.

  • no dinero - temporary paid posting outage

    things have returned to normal, thanks for your patience! (what is normal?)

  • wassail - Holiday DNS issue

    reports of inability to access craigslist, possible DNS issue, investigating * update: resolved Sunday afternoon *

  • underdog - system maintenance tonight 10 PM PDT

    There is going to be a brief system outage tonight starting at 10 PM PDT. During this period, you may find yourself unable to post.

  • confused pigeons - mail delays for AOL, hotmail, and yahoo users

    Our teleportation confused the pigeons delivering the mail. We have made some adjustments and mail should be flowing, just delayed.

  • teleportation - system maintenance tonight 10 PM PDT

    There will be a period of systems maintenance tonight between 10 PM and 11 PM PDT. During this maintenance window, you may find yourself unable to post.

    Sorry for the extra time. Wanted to make make sure all the parts arrived in the proper order after beaming.

  • chaaaaaaaange - system maintenance tonight 10:30 PM PDT

    There will be a brief period of systems maintenance tonight between 10:30 and 11:00 PM PDT. During this maintenance window, you may find yourself unable to post paid content.

  • ahyup - system maintenance tonight 10 PM PDT

    There will be a brief period of systems maintenance tonight between 10 PM and 11 PM PDT. During this maintenance window, you may find yourself unable to post.

  • molasses - things were slow there for a bit

    We had a failure with one of our internal load-balancers which caused slowdowns site-wide.

  • flatline - posting glitch

    Due to an unforseen technical problem, the ability to create or edit postings is currently unavailable. We expect to have the problem corrected shortly. Sorry for the inconvenience.

  • shinynewtoy - system maintenance to replace a database server

    We'll be upgrading one of our database machines tonight between 10P and 11P PT. During that window of time, we will not be able to accept new ads or forum postings.

  • DressRehearsal - system maintenance to test our system maintenance tools

    From the department of redundancy department. Expect intermittent outages between 10 PM and 11 PM PT.

  • slippery - posting outage

    There has been an unplanned, brief posting outage this afternoon. There are some scattered side effects, but these are clearing up.

  • YellowFlag - system maintenance late Friday Apr 13

    There will be a brief period around 10 PM PDT when it may not be possible to post to paid categories. Posting should be restored in this category no later than Midnight.

  • meow - search feature maintenance tonight

    We are performing periodic maintenance on our search services tonight, and during this window searches may not return useful data. Everything should be back to normal once we're finished.

  • WalkieTalkie - forums maintenance

    There may be some brief forums outages throughout the day today due to system maintenance.

  • popcorn - system maintenance late Tuesday Mar 27

    There will be a brief outage window between 10 PM and Midnight on Mar. 27th in order to perform some system upgrades. You will not be able to post during this outage window.

  • DoubleVision - Default Account View Bug

    We're currently looking into a bug that displays some posts in the default account view twice. Thanks for your patience while we sort things out. To work around the bug, click 'active' next to 'your postings.'

  • visuals - images are not appearing in newly posted ads

    We're having some trouble displaying images with newly submitted posts. This is an issue on our end, and we're working on a fix right now.

  • onholdornot - some user accounts showing 'on hold' when they should not

    Apologies for the hassle, but some user accounts appear to be on hold when they are not. This is an issue on our end. If you're one of the affected users, please check back in after 4PM Pacific time today -- we expect to have everything resolved by then.

  • crosstalk - Status of CAPTCHA issues

    Most of the issues we are continuing to hear about are from Blackberry users and some users of older (6.0 and below) versions of Internet Explorer.

    In our testing, Blackberry OS 4.6 and later seem to work well with the CAPTCHA. Previous versions of the operating system don't work with the Blackberry Browser, but there have been reports of success using Opera Mini. We're still talking with reCAPTCHA about trying to make the entire system more mobile-friendly.

    People still experiencing trouble should visit our help desk forum and supply the helpers there with as much specific information as possible about your computer, web browser, and ISP.

  • fallover - login and posting problems

    Users are having problems logging in to their accounts, creating new accounts, and in some instances making new posts. We're fixing it now. Hang tight!

  • imagepain - image uploads are having problems

    Image uploads are sometimes failing. You can edit your post to re-upload your images.

  • ohcanada - accessing cl sites in Canada


    If you're still having trouble reaching any of our Canadian sites, please click here and select your local area.

  • sleightofhand - system maintenance tonight

    We're updating our software tonight which handles user accounts between 10P and midnight PT. There may be periods during which you cannot log in, log out, or change which profile you are using. Sorry for the inconvenience.

  • goodnite - system maintenance tonight

    We will be experiencing a brief system outage between roughly 10:15 - 11:00 PM PDT this evening. During this period, you will not be able to post. Sorry for the bother.

  • goodnite - system maintenance tonight

    We will be experiencing a brief system outage between roughly 10:15 - 11:00 PM PDT this evening. During this period, you will not be able to post. Sorry for the bother.

  • mr. darcy - Sigh...

    We're getting reports of users getting Sighing, technical errors. The elves are on it!

    Thanks for your patience.

  • movingday - System Maintenance Tonight

    There will be a brief systems maintenance window beginning around 9 PM PDT on Wednesday 21 September. During this period you will not be able to post or modify ads, but you will be able to read most content. [NOTE: was not brief]

  • hungry_mice - Time to feed the rodents

    We'll be in ready only mode for a bit tonight while we sort out a few things (and feed the mice) between 8:00 and 10:00 PDT. During this period you will not be able to post or modify ads, but you will be able to read most content. Sorry for the hassles.

  • charliebitme - It really hurts. (read-only)

    Hello, all! Elf Team Six has come and gone. Posting is enabled again.

  • fallingwater - Systems Maintenance - 10 PM PDT June 8th

    There will be a brief systems maintenance window beginning around 10 PM PDT on Wednesday June 8th. During this period you will not be able to post or modify ads, but you will be able to read most content.

  • playitagainsam - Payment issues...

    From approximately 11:50 am-12:16 pm PDT today, users attempting to pay with a credit card may have had trouble completing the posting process. Affected users did not have their cards charged. The craigslist elves have fixed the glitch, so please give it another try. Sorry for any confusion.

  • ToBeOrNotToBe - Language issues and other annoyances

    We're still working on resolving issues from last night's (4/21) site maintenance. Some users may see languages other than English and/or error messages when attempting to post/edit. As always, our apologies for the hassle and our thanks for your patience. In the meantime, we hope you at least enjoy the sonnets...

    Having trouble with the site? Please tell us here:

    http://www.craigslist.org/forums?forumID=9

  • pleasemindthegap - Extended Site Maintenance Tonight

    The elves are going to be putting on the hard hats late tonight PST. Maintenance time may number in the hours, but you should be at least able to view listings (if not post them).

    Also expect some delays in delivery of emails to anon addresses.

    ---------
    Thanks everyone for bug reports on this!

    If you encounter any further problems stemming from 4/21's maintenance, please check out the help desk discussion forum and see if anyone else is having the same problem:

    http://www.craigslist.org/forums?forumID=9

  • mmmkay - Posting outage...

    From roughly 3-4pm PDT, posting and other actions (like account access and forums submission) were not available. However, all is once again right with the craigslist world, and we encourage you try again now. As always, our apologies for the hassle.

  • Arggggh - Password reset emails being blocked

    RESOLUTION: Cisco pushed out a rule set update to their Ironport anti-spam appliance that has fixed this problem

    -----------------------------

    Over the last week or so we've seen a spate of reports indicating that users have attempted to reset their password, but not received the promised password reset email. We've confirmed that the emails have been properly generated and were accepted by the user's mail server for delivery; everything is working properly on the craigslist side of things.

    If you're not getting your password reset email, after checking your spam or junk mail folders, please contact your email administrator, tech support person, or other nerd of choice and have them verify what is happening. Pointing them at this message may be helpful.

    TECH NOTE FOR POSTMASTERS:
    We're hearing reports that Cisco's Ironport anti-spam appliance is marking the password reset emails as spam and deleting them. We're aware of at least one ISP that has opened a ticket with Cisco about this, but haven't heard of any resolution yet. Feel free to contact postmaster@craigslist.org with questions or further information.

  • networking - We're moving things around

    craigslist will have about two hours of read-only time starting 10pm PST. During this time you will not be able to post, but most readable content should be available. We should be all back together by midnight!

  • shoutage - scheduled maintenance tonight at 10pm PST

    During this period you will be unable to post new ads. Most content will be available for viewing.

  • Slowdown - AOL email delays

    AOL is sporadically blocking email from our outbound mailservers. This is resulting in delayed delivery of email to AOL email address. Sometimes delayed by a day or more. We're trying to work with AOL to get this resolved, but unfortunately we can't fix it from our side. So if you're an AOL customer and not getting timely email responses to your ads or posting emails, this is probably the cause. Feel free to complain to AOL about it. :^)

  • cupgrade - System maintenance tonight 10pm PST

    We will be doing some maintenance tonight starting at 10pm PST. During this time you will be unable to post. Certain other parts of the site will also be unavailable. Users are advised to watch the lunar eclipse instead.

  • livingston - Problems with Safari and Posting

    Users who are using Safari to post their ads may be having problems in the posting process with random white screens popping up. We're working on a fix, but in the meantime, you may want to use Firefox or another browser to post your ads.

    Thanks for your patience while we resolved this!

  • whiteout - blank screen appears when reposting

    Users have reported getting a blank screen in the posting process when they're trying to repost their ads. This issue has been resolved. Thanks all for your patience.

  • 44-O'Shaughnessy - system maintenance tonight

    There will be a brief posting outage starting at 10:00 PST tonight. Our elves are quick and steadfast, so you'll be posting again before you know it.

  • elffodder - Posting Errors

    Users have reported server errors in the middle of trying to post ads. We're sorry for the inconvenience! The elves are working on a fix.

    If you're still having troubles posting, please log out, log back in, and try the posting process over again.

  • n-judah - system maintenance tonight

    There will be a brief posting outage starting at 10:00 PST tonight. Shouldn't be long.

  • ulimit - intermittent logout issues and issues with posting

    some users may experience unexpectedly short login duration and/or issues during the posting process. the issue should be resolved very soon. sorry for any inconvenience

  • playitagain - Reposting ad issues

    The option to repost previous ads in accounts has been broken since 12pm (PDT) earlier today. However, a fix will be pushed out shortly. Our apologies.

  • hotnight - system maintenance tonight

    There will be a brief posting outage starting at 10 PM PDT tonight. Our elves work quickly however, so you should be able to post again shortly.

  • handsanitizer - viruses, you say?

    Getting scattered reports of "viruses" popping up when folks try to post, view, or reply to ads in the personals/rants & raves section. Users running AVG Active Surf-Shield (an anti-virus software) may see erroneous messages of an "active threat" and "virus found HTML/framer "on certain craigslist pages.

    AVG released an update earlier today that should fix this issue, however, some users may need to manually update their software. More info can be found at the AVG site.

    Users who aren't running AVG software or who continue to see virus warnings pop up, can report problems at our help desk forum

    Please provide the exact message that appears, on what craigslist webpage it pops up, the web browser you're running (firefox, IE, etc.), and the anti-virus software (if any) installed on your computer.

  • Do it again - Requiring re-authentication of some phone verified accounts

    Sorry for the hassles, but as part of our ongoing anti-spam efforts, we are requiring that some accounts that were previously authenticated via phone verification re-authenticate. You can use the existing phone number associated with your account, or a new one. Thank you for your patience as we try to make the system better for everyone.

  • caltrainredux - delays in updating lists, edits, etc.

    users may see brief delays including:

    * how long it takes to see the updates on edited pages
    * updates to listings in various categories

    thanks for continued patience

  • Email delays - Sorry, email delivery delays this morning

    AOL mailservers are malfunctioning. We've alerted them and hope they are addressing the issues. These problems have caused a general delay in email delivery today. Our protective measures should resolve the general delays, but delivery of mail from AOL users will continue to be delayed (possibly multi-hour delays) until AOL fixes the problem on their side.

  • poof - Images not appearing on the site

    Sorry, folks, but images within ads were not displaying properly from about 12-1:10pm (PDT). However, our tech elves have worked their magic, and images should begin appearing within 15 minutes. Again, our apologies for any confusion.